Operational security

Canadian Legal System

memory aid, confirm specific details (time, date, location)

superior courts

a private case where someone sues someone else.

the interrogation of a witness by one's opponent/ the crown

asked to swear on the holy book or by oath before testifying.

objective facts, notebook for time and reference, clear language, no jargon

we enforce them, so we should know them.

prosecutes non-criminal charges like traffic offences, trespassing charges, environmental charges, and liquor licensing violations

identifies which types of evidence are admissable to the court.

Collect, Secure, Preserve, Identify, Continuity, Tracking log

sec. 2 - without express permission; enters of premises or engages in an activity that is prohibited.

principle 5 sharing info - unless the individual consents, or it is required by law; personal info can only be used or disclosed for the reasons it was collected.

sec. 494 arrest without warrant by any persons/ 51% / reasonable grounds

inform of rights (lawyer, silence) / provide humane treatment/ ensure safety and security/ facilitate access to a lawyer/ bring before a judge-court asap / provide opportunity for bail hearing.

Sec. 10 (b) anyone who is arrested or detained in Canada has the right to contact a lawyer and to be informed of that right.

Must ensure the eviction is valid and lawful under the residential tenancies act. must be for a listed reason within the Act.

Effective Communication

transmission: directly from one to the other. Transactional: perceptional interpretations of the message, including the complexity of other factors.

eyes, ears + tone. Subtypes - parroting, paraphrasing, clarification, interpreting

Minimal encouragers, Open ended questions, Reflecting, Effective pauses Paraphrasing, "I" messages, Emotional labelling, Summary.

Thinking, Listening, Speaking, Non-verbal

check for; battery level, range, power button, channel

brief, explicit, concise, ensure you are understood, do not be antagonistic.

answers the 5 Ws, just the facts, high ratio of closed ended questions. Cons: does not aid in memeory recall, no analysis on indicators.

includes techniques designed to enhance accurate responses from memory, step-by-step approach, building rapport, reconstructing events.

logical, correlative, lateral, divergent, non-conceptual

people who respond positively to people who listen actively and mirror their behaviours. build a connection/ common goal, no interruptions.

USE OF FORCE

as much force as reasonably necessary

is characterized by agitation, aggression, acute disteess and sudden death.

occurs when someone is being physically restrained

Primary responsibility - preserve and protect life, Primary Objective - ensure public safety

tools that make a secuirty guard "lightly armed" / less than lethal. incl - baton, handcuffs, taser

Sec. 25 Protection of persons administering & enforcing the law – applies to security guards required or authorized by law. Sec. 26 Excessive Force – you are criminally responsible for any excess force according to the nature + quality of the excess. Sec. 27 Use of force to prevent commission of offence – everyone is justified in using as much force as reasonably necessary. Sec. 30 Preventing breach of the Peace/ sec. 31 Arrest for Breach of the Peace - “is there anything I can say or do for you to leave?” Sec. 34 Defence of a Person -

Sec. 26 – we are liable for any excessive force used Sec. 27 – we are authorized to use force if we are preventing the commission of an offence

Sensitivity Training

Canadian Charter of Rights and Freedoms

canada is under a liberal government with liberal democratic ideologies.

war, political, terrorism, poverty, education, employment

Provincial law that gives everybody equal rights and opportunities without discrimination.

expectations and obligations upon secuirty guards. - expressses the obligation of secuirty professionals to treat all persons equally without discrimination.

develops specific standards of accessibility and to enforce them.

Following code of conduct, maintaining appearance, communicate effectively, training on point,

specific guidelines and scripts that need to be followed all channels for customer satisfaction

unconciously favouring something/ feeling some type of way towards someone/thing

how you perceive your actions in comparison to others.

one trait of a person is used to make an overall judgement of character.

occurs as a result of gravitating towards those w the same appearance and values as us.

certain groups having to constantly prove themselves to be competent

the tendency to search for, interpret, favor, and recall information in a way that confirms or supports one's prior beleifs.

INTRO TO INVESTIGATIONS

eyewitnesses can be unreliable as people tend to fill in the blanks or misremember descriptions. eyewitness errors can be both unintentional and intentional

is not always reliable/ accurate

Guarding/ managing high value products, bribes, opportunities for criminal involvement, shaky morals etc.

used to reflect on performance and target areas for improvement.