Jam's PgMP Practice Tests
Assume you are in charge of reorganizing your government agency because its funding has been cut by 50% based on the shortfall of the overall available funds in your government. To cut the funds, a number of projects and programs were terminated, and in doing so, many staff members lost their jobs. In making the decisions as to which programs to terminate, one of the considerations was____________________________________________________________.
the benefits report
The Program Management Plan has many elements that includes all of the following except:
customer contracts or new business offers
Total cost of ownership costs are considered to be relative to the expected benefit of one program against another to derive a __________________________________.
funding decision
Monitoring the program's finances and controlling expenditures within budget are critical aspects of ensuring the program meets the goals of the funding agency or of the higher organization. A program whose costs exceed the planned budget may no longer satisfy the business case use to justify it and may be subject to__________________________________.
cancellation
Activities for benefits sustainment include developing business cases and the potential initiation of new projects to respond to all of the following except:
component planning and authorization
Which of the following is the best definition of Program Life Cycle Planning?
defining program scope and developing the program, including all constituent projects, and all activities that occur within the program
As practitioners in the global project management community, we demonstrate_______________________________ in our decision-making process.
transparency
____________________________________________consists of the program manager role, many project manager roles who will manage the projects within the program, and the Program Management Office (PMO) that may have PMO Manager and maybe PMO Officer.
regular program structure
__________________________________________occurs when we are in a position to influence decisions or other outcomes on behalf of one party when such decisions or outcomes could affect one or more other parties with which we have competing loyalties.
a conflict of interest
Which of the following best describes the stakeholders involved with reviewing and approving requirements?
stakeholder lists, roles and responsibilities
Lessons learned are critical assets to be reviewed when developing and executing an effective communications management plan. The lessons learned database is updated at the completion of components as well as ____________________________.
at the end of the execution of the program
The purpose of program infrastructure development is to investigate, assess, and plan the support structure that will enable the program to successfully achieve its goals. This activity is invoked in the program definition phase and may be invoked again at any time during the program in order to _______________________________________________________
update or modify the infrastructure to execute and support the program
Benefits sustainment may be achieved through all of the following efforts except:
omission
All of the following are components that may be part of the benefits realization plan except:
define the stakeholder communication plan
The stakeholder register should be established and maintained in such a way that members of the program team________________________________________________________.
can access the stakeholder register easily for use in reporting, distributing program deliverables and providing formal and informal communications
Project Managers have many responsibilities in strategic program management - which of the following is NOT one of those responsibilities?
accountable for the high-level program schedule
The benefits transition activities include review of operational and program process documentation and review of training and maintenance materials (if they apply) and review of ________________________________________________.
applicable contractual agreements
In a short, 3-month project to implement a commercial-off-the-shelf (COTS) system, the BA determined that a detailed Software Requirements Specification document was not necessary and planned instead to utilize use cases for the analysis technique and documentation format. This is an example of which of the following?
determining appropriate requirements analysis and documentation activities
Upon program completion, the program manager assesses the program's performance and shares lessons learned with_______________________________.
all team members
As a program manager, you recognize the importance of stakeholder engagement. To support your efforts, especially with key stakeholders whose displeasure might hinder the program's success, you prepare a stakeholder engagement plan. You know that stakeholders must see the benefits of the program. Therefore, you need to have strong skills in__________.
leadership
On your motorcycle program, you and your team are actively tracking the benefits identified in your plan. Your Governance Board asked you to revise your plan after they saw that there were so many intangible benefits and asked you to also include more tangible ones that were easier to track and then report to your stakeholders. You made a strong case for retaining your intangible benefits as you also felt the plan was useful as it___________________________________.
served as a baseline for the program with the existing metrics in it
One of the projects in your program has reported actual's of $1 million against a planned value of $500,000. You suspect that the project will run out of money soon. If it runs out of money, it will place financial constraints on your other projects and also on the entire program. Therefore, as the program manager for this program, you should___________________.
hold a status review
Benefits transition may also occur following the close of the overall program if____________________________________
the program as a whole is intended to provide benefits to the organization and no incremental benefits have been identified.
In order to assure the synchronization between the program schedule and project schedule, the __________________________________is a good option to utilize.
external dependency
A secondary risk is best defined as which of the following?
it is the risk that arose as a direct outcome of implementing the risk response for one of the listed program risk
Successful completion of the program is judged against the actual business case and the current goals of the program. Which of the following should occur before the program is closed?
all components should be completed and all contracts formally closed
The program risk management planning activity should be conducted____________________in the program definition phase.
early
The PMO Officer work is mainly concentrating on which of the following?
the project level
With regards to the Program Benefits Delivery phase, which of the following statements is false?
the project processes are initiated, planned, executed, monitored and controlled, and then opened as per the program roadmap.
________________________________________________should be responsible for defining the types of changes that a program manager would be independently authorized to approve, and those changes that would be significant enough to require discussion and prior approval of the program governance board.
the program governance board
The PMO Officer work is mainly concentrating on the project level. In case that the PMO structure has only the PMO Manager, then which of the following statements is true?
the pmo manager will have both responsibilities of the pmo manager and the pmo officer
Program procurement management addresses specific procurement needs that are unique to executing and managing the overall program and the needs of the ___________________________________________.
constituent projects/components
A Black Swan risk is best defined as which of the following?
is the risk that is related to few low probably events that will impact the portfolio dramatically when all of them happened together
As one of the industry's leading program management consultants, you have been asked by the Global Financial Corporation to help establish a program governance structure and then to put in place a management-by-program culture in the organization. You now are establishing your core team and your first step is to____________________________.
identify competency requirements for each role and responsibility
You are a program manager for a software services company. This new software will bring your company into Cloud computing. It also will replace your company's legacy finance and accounting systems. You are to complete your program in two years. Your sponsor has asked you to develop metrics for program success. this is done as part of the development of the________________________________________________.
program plan
Benefits management is an iterative process. Benefits Analysis and Planning and Benefits Delivery, in particular, have a_______________________________________.
cyclical relationship
Which of the following statements is false regarding program management?
project management is more complicated than program management
Working to prepare the business case for your proposed program to develop a new product to replace asphalt on your nation's highways so maintenance will not be required, you realize the members of the Portfolio Review Board will be interested in cost/benefit analysis, which means, you should______________________________________________.
identify tangible and intangible benefits, expressing the intangible benefits in quantifiable terms
Because your program has the highest priority in the organization's portfolio, your Governance Board meets each month, and each member receives a weekly status report. The executive sponsor requests these reports to enable him to stay current on program activities and assist you with any issues that need resolution. Your customer also requests monthly meetings and a weekly teleconference. To ensure that your list of these meetings and communications is up-to-date, you should develop a(n)___________________________________________________________________.
communications strategy
You are preparing for a meeting of your Governance Board. This meeting is a decision point review based on the need for which of the following?
confirm stakeholder satisfaction with current performance
Project managers and PMOs pursue different objectives and, as such, are driven by different requirements. All of these efforts are aligned with the strategic needs of the organization. Differences between the role of project managers and a PMO may include all of the following except:
The PMO manager manages constraints (scope, schedule, cost, quality, etc.) of the individual projects, while the project manager manages the methodologies, standards, overall risks/opportunities, metrics, and interdependencies among projects at the stakeholder level.
You are managing a program under contract with a major motion picture studio. The Statement of Work noted that you needed to interface with 10 different groups of people within the studio. After your company, KSI, won this contract, you and your team recognized the importance of performing a detailed stakeholder analysis based on the Statement of Work. To conduct such an analysis, you plan to hold interviews, use focus groups, and perhaps conduct a survey. This approach enables you to____________________________________________________________.
develop a stakeholder register
A final program report documents____________________________________that may be applied toward the success of future programs and projects.
critical information
The Executing Process Group are those processes performed to complete the work defined in the __________________________________________to satisfy the project specifications.
project management plan
Although complex, communications planning is vital to the success of any program. The outputs of this activity include all of the following except:
program funding
Activities that make up benefits sustainment include planning for the operational, financial, and behavioral changes necessary by________________________________to continue monitoring performance.
program recipients
Programs may be terminated because changes in the organizational strategy or environment have resulted in_____________________________________________.
diminished program value or need
The Subprogram Manager responsibilities include all of the following except:
accountable for the detail project schedule
When managing program benefits, opportunities to optimize the program pacing may also be identified, as well as other synergies and efficiencies between components. The benefits realization plan may have to be_______________________
modified to reflect changes in the program components and pacing
Requests for approvals of proposed program changes should be accompanied by a variety of updates to program documentation that includes all of the following except:
program stakeholder identification
_______________________________ is our duty to understand the truth and act in a truthful manner both in our communications and in our conduct.
honesty
Assume a new program to increase the use of social media in your engineering company was approved by the Portfolio Review Board. A number of people have expressed interest in managing this program. The program manager should be__________________________________________________.
assigned by the program sponsor
Component planning includes the activities needed to integrate the component into the program to position each component for successful execution. These activities involve formalizing the scope of the work to be accomplished by the component and___________________________________________________________________________________.
identifying the deliverables that will satisfy the program's goals and benefits
Benefits sustainment activities include implementing the required change efforts to ensure that the capabilities provided during the course of the program continue when the program is closed and the program's resources are_____________________________________.
returned to the organization
Program quality control is the activity of monitoring specific component project or component program deliverables and results to determine__________________________________________________________________________.
if they fulfill quality requirements that lead to adequate benefits realization
Why is it important to determine the appropriate format for requirements?
it ensures that requirements are understandable to their particular stakeholders
The best definition of a Response Plan is which of the following?
it is the act of developing and enlisting a series of options in hopes of reducing any threats that may exist as a result of a risk
When the list of stakeholders is small, _____________________________________may be an adequate tracking tool.
a simple spreadsheet
What are engagement level classifications for stakeholders?
unaware, resistant, neutral, supportive, leading
Resource prioritization allows the program manager to control and prioritize critical resources that are not available in abundance and to _______________________________________________________________________.
optimize their use across all components within the program.
The program manager is NOT managing the component subprogram in his program on behalf of the subprogram manager, but he is managing the ______________________________________to do his job. and to manage his subprogram until it is successfully closed.
subprogram manager
The program financial plan is a component of the program management plan and documents all of the program's financial aspects that include funding schedules and milestones, _____________________________, contract payments and schedules, financial reporting activities and mechanisms, and the financial metrics.
initial budget
Program Life Cycle Planning includes optimizing the program management plan by identifying, reviewing, and leveling_______________________________________.
resource requirements
To accommodate uncertainty, the program manager needs to do which of the following?
continually oversee the components throughout the phases, and when necessary, re-plan for their proper integration or changes in program direction through adaptive change
As the contract program manager to integrate the back office components of your customer's system into a single system that contains data on accounting, finance, sales, business development, personnel, and portfolio, program, and project management, you have a core team of six people and six project managers. You are working to obtain information from stakeholders to better understand the organizational culture and decide to____________________________________
use open-ended questions
The program governance board is uniquely positioned to monitor the progress of programs in their pursuit of organizational goals, working collaboratively with the program manager to do which of the following?
maximize the opportunities for success for each program
If there is another program or sustaining activity that will oversee the ongoing benefits for which the program was chartered, there may be work to transition the resources, responsibilities, knowledge and __________________________________to another sustaining entity.
lessons learned
Stakeholder engagement is a continuous program activity because the list of stakeholders and their attitudes and opinions change as the program progresses and delivers benefits. All programs are created and closed with__________________.
at least one stakeholder
Due to the potential for change, the development of the project management plan is an iterative activity and is progressively elaborated throughout the project’s life cycle. ___________________________________________ involves continuously improving and detailing a plan as more detailed and specific information and more accurate estimates become available.
progressive elaboration
Stakeholder engagement at the program level can be challenging because of which of the following?
stakeholders view the program benefits as change
Quality control is performed throughout the duration of the program. Program results include all of the following except:
program resource requirements
Since programs have a significant element of uncertainty, not all program components may be known when the initial_____________________________________are calculated during the program definition phase.
order-of-magnitude estimates
__________________________________________may be applied based on the risk and complexity of the work to be performed to derive a confidence factor in the estimate. This confidence factor is used to determine the potential range of program costs.
a weight or probability
The purpose of the PMI Code is to instill confidence in the project management profession and to help an individual become a better practitioner. This is done by establishing a profession-wide understanding of appropriate behavior. The credibility and reputation of the project management profession is shaped by ____________________________________.
collective conduct of individual practitioners
The program roadmap summarizes all of the following factors except:
program resource priorities
Beth is a former project manager and likes to use hierarchical decomposition to break down her business analysis deliverables into activities and tasks. She then adds the hours needed and can give an accurate estimate of the time needed to complete her BA work. What type of estimation does Beth like to use?
bottom-up estimation
The program stakeholder identification activity is aimed at which of the following?
systematically identifying as many program stakeholders as possible to create a stakeholder register
All of the major stakeholder groups may be incrementally broken down into greater detail to highlight the differences in all of the following factors except:
stakeholder's programs
The program organization structure for the vendor side and customer side should________________________________
not have a big difference, but they should have a somehow similar structure as possible
Finally, your program to rebuild the water desalinization plant for Haddad, Saudi Arabia is complete. You asked your Governance Board to approve a recommendation to close this program. To do so, the Board confirms that conditions warranting closure are satisfied as possibly defined in the ____________________________________________.
program charter
The program governance board may request phase-gate updates of a program's progress at times that would support the review of all of the following except:
ensure only the governance board satisfaction with current program performance
An environment of respect engenders all of the following except:
tendency to mistrust
In the most recent program performance meeting as part of the program closeout phase, you reported that the earned value data were favorable, that all performance metrics were in line with stated criteria, and that stakeholder requirements were met. Yet, several stakeholders reported that the program fell somewhat short of their expectations. You assert that the program is successful because it has met all objective criteria. Your assessment is___________________________.
incorrect. expectations are as important as requirements
A program is established to produce certain benefits. Some components produce immediate benefits and others require a hand-off to another organization for_______________________________________
the ongoing benefit to be realized
With respect to the program life cycle, the subprogram is executed as part of the______________________________
program benefits delivery phase
Some of the decision requests elevated from the project level to the program level, are not resolved by the program manager and should be___________________________________________
escalated higher for decision making
Benefits sustainment activities include planning the retirement and phase out of the product or capability, or the cessation of support with_____________________________________________________.
appropriate guidance to the current customers
Program management plan development is an iterative activity (along with all of the other planning activities) as competing priorities, assumptions and constraints are resolved to address____________________________.
critical factors such as business goals
Stakeholder issues and concerns are likely to affect aspects of the program such as its scope, benefits, risks, costs, schedule, priorities, and outcomes. _________________________________should be used to understand the urgency and probability of stakeholder issues and determine which issues may turn into program risks.
impact analysis techniques
Working for an automotive company and wanting to develop an electric car that can be sold for under $25,000 US and run for 1,000 miles without needing a charge is a major undertaking. Your company is striving to be the first to market. To assess the program regularly, when you became program manager, you were asked to use a strategic performance measurement tool to track execution of the various activities, which means you should develop__________________
balanced scorecard
Risk control focuses on threats that could develop into actual problems, or issues, and opportunities that could add value to the program. Risk control involves implementing the actions and contingency plans contained in the _________________.
risk response plan
Assume you are working on a program to review and then update as needed all the regulations in your National Highway Transportation Safety Administration especially since people now are using small helicopters for their travel of distances less than 50 miles in your country. Many of the regulations in your Agency were put in place when the Agency was established over 40 years ago, and therefore, a detailed review is needed. You have a major program to manage and are preparing your program work breakdown structure. You believe a bottom-up approach to preparing it is desirable because______________________
the top two levels of each project's work breakdown structure (wbs) can be included in the pwbs
The program manager is the key communicator for the program. It is beneficial for the program manager to____________________________________________________________.
have a defined and documented strategy for the wide spectrum of communication requirements
Which of the following activities are executed as part of the Benefits Analysis and Planning?
establishing the benefits realization plan that will guide the work through the remainder of the program
The purpose of the program closure phase is to __________________________________________________.
execute a controlled closure of the program
Which of the following stakeholders plays a key role in validating solutions by identifying defects in solutions?
tester
While Omar was working on his program risk response execution, there were some risks that are expected to remain after planned responses have been taken, as well as some others that have been deliberately accepted. What is this group of risks called?
residual risks
Assume your company has fully embraced program management. It has recognized and has set up a process where each program has a Governance Board with phase-gate reviews. Working with program managers, members of the Governance Board can monitor progress to maximize program success. Obviously changes will occur. The most significant requests involve______________________________________________________.
resource use
You are managing a program with a long duration for the water management district in your county. At this time, it is scheduled to last 9 years, but you believe the timeline could even be longer. You have 7 projects in your program at this time, and you are only in year two. You and your program management team need to analyze any environmental or legislative changes during execution that may affect your program. This is a key activity to perform during the________.
program financial monitoring and control
Which of the following can be said of both tolerances and control limits?
tolerances identify the range of stakeholder acceptance levels, whereas control limits provide boundaries within which a process must perform to be considered in control
Your program has 121 stakeholders that you'll need to communicate with. What input do you need for the information distribution process?
Stakeholder analysis plan
What is the formula to determine earned value (EV) for a program?
Percent complete times the program budget at completion
What does the requirement for four licensed electricians in a vendor's team exemplify?
Screening system
What document captures stakeholders' concerns, threats, and objectives?
Scope statement
What process ensures that work is done according to scope?
Quality assurance
Through a team agreement with a competitor, what risk response type are you dealing with?
Risk sharing
A project manager adds features to use up remaining budget. What term describes this?
Gold plating
What analysis compares positive and negative stakeholders' positions and influences?
Force field analysis
What type of action ensures mistakes do not enter into a project?
Preventive action
What process describes delivering a program's benefits to operations?
Direct and manage program execution
What is the present value of a program worth $3,567,000 in six years at a 5% return?
What must you do with rejected change requests in a program?
Communicate the change request status to stakeholders and record the results in the change register
Where are negative risks recorded?
Risk register
What is the present value of a program worth $450,000 in two years at a 6% interest rate?
What communication method is best for addressing negative stakeholders' fears and concerns?
Face-to-face
Is an organization liable to pay for completed work if a contract is terminated?
It depends on the contract's termination clause
What does a disagreement over a deliverable between a program manager and vendor represent?
Claim
What principle should counter the concept of padding activities with additional time?
Parkinson's Law
What type of report helps track staff and their performance?
Performance reports
What phenomenon is indicated by seven consecutive measurements on the positive side of the mean in a control chart?
Rule of Seven
What system is responsible for evaluating and documenting changes to the project scope?
Configuration Management System
What system is the parent of the change control system?
Project Management Information System
What type of funding allocates resources incrementally at milestone completion?
Step funding
Which EVM formula predicts how much more will need to be invested based on current performance?
EAC-AC
Who must sign the certificate of completion when a project is completed?
The program customer
When is the program team acquired in the program management lifecycle?
Execution
Which definition best describes a program benefit?
A benefit provides utility to stakeholders
Which of the following cannot be considered a program resource?
A positive risk response
What does the program charter not define?
Project scope statement for all projects within the program
What must be done to move forward with a change request?
Document the change request in a change request form
What document must be signed by the customer as part of program closure?
Certificate of program closure
What document should be signed by both the program manager and vendor upon contract completion?
Certificate of completion
What program management process determines when leased resources are no longer needed?
Resource control
What document defines the benefits a program will create?
Program benefits statement
What risk response involves hiring a third-party to own a risk event?
Transference
What information should be updated after a bidder's conference clarifies the request for proposal?
Statement of work
What document defines the exact deliverables needed for a project?
Project scope statement
What is not identified during program initiation?
Program risk
What is the difference between the project management lifecycle and the project lifecycle?
The project management lifecycle is universal, and the project lifecycle is unique to each project
What term describes activities that can be completed in any order?
Discretionary dependencies
What does a RACI chart represent?
Responsible, Accountable, Consulted, Informed
What process ensures work is done correctly the first time in a program?
Quality assurance
What does a program manager not need to monitor and control?
Stakeholder identification
How much more money is needed to finish a program that is running late and has spent $425,000?
What is performing worse if a program's SPI is .90?
The schedule is performing worse
What is not a template element designed to make a project more effective?
Contract file
What is a benefit of creating a program?
Programs provide centralized risk management
Which need is at the top of Maslow's Hierarchy of Needs?
Self-actualization
What chart shows the utilization of project team members?
Resource histogram
What analysis compares stakeholders' power, influence, and positions over a program?
Force field analysis
What action ensures mistakes are avoided before they occur in a project?
Preventive action
What type of action involves performing work defined in the project management plan to achieve objectives?
Direct and manage program execution
What must be done with rejected change requests?
Communicate to stakeholders and record in the change register
Where should negative risks be recorded?
Risk register
What is the present value of a program worth $450,000 in two years with a 6% interest rate?
Which communication method is best for addressing negative stakeholders' concerns?
Face-to-face communication
What legal term describes a disagreement over deliverables between a vendor and a program manager?
Claim
What rule suggests that work expands to fill the time available?
Parkinson's Law
What is the responsibility of the configuration management system?
Evaluating, testing, and documenting changes to the project scope
What is a funding method where resources are allocated incrementally at milestone completion?
Step funding
What does the earned value management formula EAC-AC predict?
How much more needs to be invested based on current performance
Who must sign the certificate of completion when a project is finished?
The program customer
When is the program team typically acquired in the program management lifecycle?
During execution
What document defines the intended benefits of a program?
Program benefits statement
Which risk response involves transferring ownership of a risk event to a third party?
Risk transference
What should be updated after clarifications are made during a bidder's conference?
Statement of work (SOW)
What document defines all deliverables required for a project?
Project scope statement
What term describes the process of managing resources effectively and efficiently?
Resource management
What process ensures that project deliverables meet the required quality standards?
Quality assurance
What chart is used to assign roles and responsibilities in a project?
RACI chart
What is a common cause for stakeholder conflict during a project?
Conflicting interests or objectives
What system is responsible for managing changes to the project scope?
Configuration management system
What is the purpose of a project charter?
Authorize the project and provide the project manager with authority
What does the cost performance index (CPI) formula calculate?
Cost efficiency
What type of project activities can be completed in any order?
Discretionary dependencies
What is the primary goal of program management?
To achieve benefits not available from managing projects individually
Which document outlines the skills and competencies needed for a program?
Staffing management plan
What document should you reference when creating a program communication management plan?
Stakeholder analysis
What document must be signed as part of program closure?
Certificate of program closure
What document defines the program's scope, objectives, and deliverables?
Program charter
What is the cost performance index (CPI) for a program that is 30% complete and has spent $1,150,000 of a $3,450,000 budget?
What process involves monitoring and controlling resources to ensure they are used effectively?
Resource control
What type of funding allocates resources incrementally at milestone completion?
Step funding
Which tool or technique is used to address conflicts over shared resources?
Resource leveling
What process ensures that program deliverables meet the required quality standards?
Quality control
What technique should be used to create a program schedule?
Critical path method
What system is responsible for documenting, tracking, and approving changes in a program?
Change management system
Who is responsible for managing program resources during execution?
Program manager
What is the formula to determine cost variance (CV) in a program?
CV = EV - AC
What document outlines the justification for starting a program?
Business case
What document should be referenced to monitor and control a program's progress?
Earned value management (EVM)
What tool is used to ensure that program benefits are aligned with program objectives?
Benefits realization analysis
What document defines the benefits a program will create and how they will be measured?
Benefits realization plan
What method compresses a project schedule without increasing costs?
Fast tracking
What is a key benefit of earned value management?
Objective measurement of project performance
What document ensures that all program activities are aligned with program objectives?
Program charter
Who is responsible for ensuring that program deliverables meet quality standards?
Program manager
What document should be signed by both the program manager and vendor upon contract completion?
Certificate of completion
What term describes adding extra features to a project beyond its original scope?
Gold plating
What is the critical path method used for in program management?
To determine the sequence of activities that dictates the project duration
Who is responsible for managing program resources during execution?
The program manager
What is the cost variance (CV) formula?
CV = EV - AC
What document outlines the business justification for a program?
Business case
What is the primary purpose of the benefits realization analysis?
To ensure that program benefits are aligned with organizational objectives
What is the purpose of a program charter?
To authorize the program and provide the program manager with the authority to manage it
What document outlines the required skills and competencies for a program?
Staffing management plan
What document defines the program's benefits and how they will be measured?
Benefits realization plan
What term describes adjusting resource allocation to balance demand and supply?
Resource leveling
What system manages changes to project scope?
Configuration management system
What method shortens a project schedule without adding costs?
Fast tracking
What document defines the scope, objectives, and deliverables of a program?
Program charter
What tool is used to monitor and control program progress?
Earned value management (EVM)
Who is responsible for ensuring that program deliverables meet quality standards?
The program manager
What technique is used to resolve conflicts over shared resources?
Resource leveling
What document ensures that all activities are aligned with program objectives?
Program charter
What is the purpose of the earned value management system?
To objectively measure project performance and progress
What document defines the program's economic feasibility?
Business case
What does the program charter define?
The scope, objectives, and deliverables of the program
What method compresses a project schedule while increasing resources?
Crashing
What process ensures program deliverables meet quality standards?
Quality assurance
What document justifies the start of a program based on its expected benefits?
Business case
What document should be referenced to ensure stakeholder communication needs are addressed?
Stakeholder analysis
What is the cost performance index (CPI) for a program that is 30% complete and has spent $1,620,000 of a $4,800,000 budget?
What document should be referenced during program closure to evaluate success?
Program charter
What tool is used to assign roles and responsibilities in a project?
RACI chart
What tool is used to manage and communicate program information, risks, and changes?
Program management information system (PMIS)
What system is responsible for approving changes to the program budget during execution?
Program governance board
What is the schedule performance index (SPI) formula?
SPI = EV / PV
What is the primary role of the configuration management system?
To evaluate, document, and approve changes to the project scope
What document should be updated after a bidder's conference clarifies a request for proposal?
Statement of work (SOW)
What document defines the program's scope, objectives, and deliverables?
Program charter
What is the purpose of the risk register?
To document all identified risks and their status
What method involves completing high-priority activities concurrently to compress a project schedule?
Fast tracking
What process is used to measure how well program deliverables meet the quality standards?
Quality control
What document defines the scope, objectives, and deliverables of a program?
Program charter
What is a key benefit of the benefits realization analysis?
To ensure that all program benefits are realized and aligned with strategic goals
What tool or technique ensures program resources are used efficiently?
Resource leveling
What document defines the economic feasibility and expected return on investment for a program?
Business case
What term describes unauthorized additions to a project's scope?
Scope creep
What tool or technique is used to monitor and control a program's progress?
Earned value management (EVM)
What document outlines the project's scope, objectives, and deliverables?
Program charter
What system is responsible for managing program information, risks, and changes?
Program management information system (PMIS)
What document should be used to justify the investment in a program?
Business case
What system ensures that only approved changes are implemented in a program?
Configuration management system
What method is used to compress a project schedule by adding resources?
Crashing
What process involves overseeing all activities needed to maintain a desired level of excellence?
Quality management
What tool is used to ensure all activities align with program objectives?
Benefits realization analysis
What document should be referenced to monitor and control the program's progress?
Earned value management (EVM)
What document defines the program's benefits and how they will be measured?
Benefits realization plan
What is the role of the program governance board?
To provide oversight and ensure that the program aligns with organizational objectives
What is the purpose of the stakeholder analysis?
To identify and analyze stakeholders' interests and influence on the program
What does a staffing management plan outline?
The skills, competencies, and roles required for the program
What tool is used to objectively measure project performance?
Earned value management (EVM)
What document authorizes a program and provides the program manager with authority?
Program charter
What term describes unauthorized additions to a project's scope?
Scope creep
What is the purpose of the business case in program management?
To justify the start of a program by outlining its expected benefits and return on investment
What system manages changes to the project scope?
Configuration management system
What technique involves performing multiple activities in parallel to shorten the project duration?
Fast tracking
What is the role of quality assurance in program management?
To ensure that program deliverables meet the required quality standards
What tool is used to assign roles and responsibilities in a program?
RACI chart
What method is used to ensure resources are allocated according to project needs?
Resource leveling
What document should be referenced to justify the start of a program?
Business case
What process is used to manage and control a program's budget?
Cost management
What document should be referenced to monitor program performance and progress?
Earned value management (EVM)
What document defines the program's economic feasibility and expected return on investment?
Business case
What process involves identifying, evaluating, and prioritizing risks in a program?
Risk management
What is the role of the configuration management system?
To evaluate, document, and approve changes to the project scope
What document outlines the program's scope, objectives, and deliverables?
Program charter
What tool is used to track and control program costs?
Earned value management (EVM)
What document should be signed by the customer as part of program closure?
Certificate of program closure
What is the primary purpose of a RACI chart?
To assign roles and responsibilities for program tasks
What is the goal of benefits realization analysis?
To ensure that all program benefits are realized and aligned with strategic goals
What process ensures that program deliverables meet the required quality standards?
Quality assurance
What tool or technique is used to balance resource demand and supply?
Resource leveling
What document defines the benefits a program will create and how they will be measured?
Benefits realization plan
What document should be referenced to ensure all activities align with program objectives?
Program charter
What method shortens a project schedule by adding resources?
Crashing
What tool is used to monitor and control risks in a program?
Risk register
What document justifies the start of a program based on its expected benefits?
Business case
What is the purpose of earned value management (EVM)?
To objectively measure project performance and progress
What tool or technique ensures that program resources are used efficiently?
Resource leveling
What document outlines the business justification for a program?
Business case
What system ensures that only approved changes are implemented in a program?
Configuration management system
What tool is used to monitor and control the quality of program deliverables?
Quality control
What document outlines the process for transitioning program deliverables to operations?
Program transition plan
What tool is used to measure program performance against the program baseline?
Earned value management (EVM)
What document defines the skills and competencies needed for a program?
Staffing management plan
What process involves identifying and analyzing stakeholders' interests and influence?
Stakeholder analysis
What document is used to authorize the start of a project?
Project charter
What tool ensures that program benefits are aligned with strategic objectives?
Benefits realization analysis
What method compresses a project schedule by performing activities concurrently?
Fast tracking
What document should be used to monitor and control a program's budget?
Cost management plan
What process involves finalizing all activities to formally close a project or program?
Program closure
What document outlines the program's goals, objectives, and deliverables?
Program charter
What tool is used to track resource allocation over time?
Resource histogram
What document defines the justification for starting a program?
Business case
What process ensures that changes to program scope are properly managed?
Change control
What tool or technique is used to resolve conflicts over shared resources?
Resource leveling
What document should be referenced to ensure that all program benefits are realized?
Benefits realization plan
What is the role of a program manager during the execution phase?
To manage program resources and ensure that program deliverables are completed on time and within budget
What is a program transition plan?
A plan that outlines the process for transitioning program deliverables to operations
What document outlines the process for managing changes to program scope?
Change control plan
What tool is used to ensure all program benefits are realized?
Benefits realization analysis
What process is used to formally close a program?
Program closure
What document should be referenced to ensure that all program objectives are met?
Program charter
What tool or technique is used to resolve resource conflicts?
Resource leveling
What document should be used to track and manage program costs?
Cost management plan
What is the role of quality control in program management?
To ensure that program deliverables meet the required quality standards
What method is used to compress a project schedule by adding resources?
Crashing
What document outlines the justification for a program's existence?
Business case
What tool is used to monitor and control stakeholder engagement?
Stakeholder engagement plan
What document should be referenced during the program closure process?
Program charter
What process involves the transition of program deliverables to operations?
Program transition
What document defines the roles and responsibilities of program stakeholders?
RACI chart
What system manages program information, risks, and changes?
Program management information system (PMIS)
What tool is used to ensure that program deliverables meet quality standards?
Quality assurance
What document should be used to measure program performance against the program baseline?
Earned value management (EVM)
What process ensures that resources are allocated effectively across program activities?
Resource management
What tool is used to monitor and control program progress?
Earned value management (EVM)
What document outlines the economic feasibility of a program?
Business case
What system is responsible for approving changes to the program budget?
Program governance board
What document defines the expected benefits of a program and how they will be measured?
Benefits realization plan
What method involves performing activities concurrently to compress a project schedule?
Fast tracking
What document should be referenced to track resource utilization over time?
Resource histogram
What process involves identifying and managing risks in a program?
Risk management
What tool or technique is used to manage conflicts between stakeholders?
Stakeholder analysis
What document should be used to ensure all activities align with program objectives?
Program charter
What system ensures that changes to the program are properly documented and approved?
Configuration management system
What tool is used to assign responsibilities for program tasks?
RACI chart
What document should be referenced during the program initiation phase?
Program charter
What process ensures that program deliverables are transitioned to operations effectively?
Program transition
What document outlines the goals, objectives, and deliverables of a program?
Program charter
What method shortens a project schedule without increasing costs?
Fast tracking
What system ensures that program information is collected and disseminated effectively?
Program management information system (PMIS)
What document outlines the program's resource requirements?
Staffing management plan
What tool is used to monitor and control program risks?
Risk register
What document should be referenced to ensure that program deliverables meet the required quality standards?
Quality control plan
What system manages changes to the project scope?
Configuration management system
What tool or technique is used to ensure that resources are used efficiently?
Resource leveling
What document outlines the business justification for a program?
Business case
What tool is used to monitor and control stakeholder engagement?
Stakeholder engagement plan
What document should be referenced during the program closure process?
Program charter
What process involves the transition of program deliverables to operations?
Program transition
What document defines the roles and responsibilities of program stakeholders?
RACI chart
What system manages program information, risks, and changes?
Program management information system (PMIS)
What tool is used to ensure that program deliverables meet quality standards?
Quality control
What document should be used to measure program performance against the program baseline?
Earned value management (EVM)
What process ensures that resources are allocated effectively across program activities?
Resource management
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